Your systems must be available to meet the demands of your business, whether for mission-critical applications or routine operations.
Our in-house Technical Support Team will endeavour meet your availability objectives and to achieve this we employ a multi-tiered approach to maintain service levels.
We employ various methodologies to ensure premium resilience for our power, voice, networks & internet services.
Customer requests for assistance are logged on our online Support Request System (SRS) where the nature and severity of the issue is set by the requestor. We feel this is a vital part of the process as the requestor is directly affected and better able to determine the impact.
The support requests are automatically routed to the appropriate team, prioritised and resolved in accordance with service levels.
We also maintain Level III support contracts with core infrastructure equipment vendors such as Nortel™, Cisco™, Checkpoint™, etc.